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Shipping & Returns
We aim to make shopping for vintage eyewear as effortless as finding the perfect frame. Our delivery and returns policy reflects that — simple, transparent, and built around your peace of mind.
UK Orders
All UK orders above £50 include free delivery and free 30-day returns. Try on your frames at home, keep the ones that fit, and send back any that don’t — no cost, no hassle.
International Orders
For customers outside the UK, delivery is free on orders over £150. Returns are accepted within 30 days of delivery; you’ll just need to cover the return postage.
Review the common questions below but if you have any further questions about shipping times, packaging, or returns, get in touch — our team will be happy to help.
Delivery Queries
If you are in the UK orders will ship FREE if the total is above £50.
For the rest of the world, all orders with a value of over £150 will be delivered FREE of charge with a tracked and signed service from the UK with the Royal Mail.
For orders under £150 see the below shipping rates...
Europe
Standard £5, Express £15
North America
Standard £10, Express £25
Rest Of The World
Standard £10, Express £25
We will ship anywhere worldwide with a fully tracked and signed service from the UK with the Royal Mail.
We ship frames to all countries worldwide.
We aim to pack and ship your order within 24-48 hours of your payment being cleared. Delivery times will vary upon the destination country but see below for an estimate…
United Kingdom: 1-3 working days
Europe: 3-5 working days
Rest of the World: 5-10 working days
To check up on your country specifically have a look at the Royal Mail guidance here.
Yes if you really need your frames as soon as possible for that special trip or perfect gift then just select the express delivery option at checkout.
Prices will vary depending on the delivery region and speed of delivery is stated at checkout. We normally use DPD and DHL for our express delivery services.
To ensure your item arrives with you we always ship with tracking the best place to check your delivery and tracking code is here if shipped standard delivery.
If you have chosen express delivery via DPD enter your tracking here for updates.
If you have chosen express delivery with DHL enter your tracking here for updates
We always try and get your custom lenses fitted as soon as possible but we advise guidance of an additional 5-10 working days to the delivery times stated above to estimate your delivery time.
UK customers will not pay import duty.
If you are based in the rest of the world then you may have to pay a duty fee on arrival, the courier will contact you to settle this bill before receiving your frames.
All import fees which are incurred from your order are the buyer's responsibility.
Returns Queries
We accept returns on all orders placed within 30 days of your item being signed as delivered.
If you are based in the UK we will issue a FREE return postage label for you.
If your order is placed outside of the UK it is the buyer's responsibility to pay for return shipping.
When Ed & Sarna receive the return we will check that it is not damaged and then process a full refund, exchange or store credit if desired.
Please note we cannot refund the cost of UV or prescription lenses as these are a personalised order and we cannot resell.
In the case of a refunded prescription purchase, only the cost of the frame will be refunded.
If you are based in the UK we will issue a FREE return postage label for you.
If you are outside the UK please follow the steps below.
Firstly package the frame along with the Ed & Sarna Vintage case into a shipping carton and get it ready to send to the returns address below...
Ed & Sarna Vintage
95 Pilley Crescent
Cheltenham
GL53 9ES
United Kingdom
We advise you to ship your return to us using a signed and tracked delivery service as Ed & Sarna Ltd are not liable for any returned frames that are lost in the returns process. You should also make sure the courier knows that the item is a return so that it does not incur any customs fees and is not sent back to you.
If you have any other questions just contact us we will be happy to help you out.
Please send your returned frame to ...
Ed & Sarna Vintage
95 Pilley Crescent
Cheltenham
GL53 9ES
United Kingdom
Thoughtful support, whenever you need it.
Contact Us
Have a question about our frames, lenses, or collections? You can reach us through live chat, the contact form, or by emailing info@edandsarna.com.
Every enquiry is answered personally — usually within one working day.