FAQs

How can we help?

Want to know more about our services, hopefully the information below can help but if not get in touch and a member of the team will get back to you.

• What material are your lenses?

  99% of our lenses are CR39 which is a modern impact resistant lens used for most luxury eyewear today. For our multi-flash lenses these are made from Nylon which also provides high levels of UVA and UVB protection. In some cases our sunglasses may still be fitted with their original lenses and this will be stated in the frame description.

  See all our custom UV lensing options for vintage frames here.

• What level of protection do your lenses offer?

  All of our lenses are able to filter UVA and UVB light rays with wavelengths of 400 nanometers. This will provide complete protection for your retinas for everyday wear. Have a look at our blog post on custom lenses for more info. 

• What is "new old stock"?

  The definition of new old stock is any vintage optical frame that has not been pre-owned by another customer, the important distinction is they are NOT second-hand frames that someone has worn for years and then either grown tired of or upgraded. Learn more about new old stock in our blog post.

• What style of frame will suit my face?

  HEART FACE SHAPE: Look out for frames that are wider at the top than the bottom, such as wayfarer, clubmaster and cat eye styles. Check Out These Frames.

  ROUND FACE SHAPE: We suggest going for oversized frames in the wayfarer, cat eye or square styles. Check Out These Frames.

  OVAL FACE SHAPE: Arguably you can get away with almost any style and they will look great on you!! Check Out These Frames.

  SQUARE FACE SHAPE: Soften the face by going for styles such as oval, rounds, gatsby and classic aviators frames. Check Out These Frames.

  Take a look at our blog on selecting the right eyewear for your face shape to learn more.

• Are vintage sunglasses safe?

  Yes, we check all the frames over and refit their lenses if needed up to modern safety standards with CR39 UV400 lenses that comply with all EU safety regulations. 

  See all our custom UV lensing options for vintage frames here.

• What is the best way to clean my glasses?

  The best way to clean your glasses is using warm water and mild soap, then pat dry with a paper towel. For everyday cleaning use your Ed & Sarna microfibre cloth which comes with your case.

  Read our full guide to cleaning your vintage glasses and sunglasses here. 

• How does try on at home work?

  You can now select to try up to 5 frames on at home and then only pay for the ones you keep!

  Just add the frames to your basket and select the Buy Now Pay Later Klarna payment and your card won't be charged for 30 days following our postage date.

  If you return the frames that don't fit within the 30 returns window your card will only be charged for the frames you keep.

  Learn more about our home try on service.

• Can I buy now and pay later?

  Yes!!

  We have partnered with the Klarna payment service to allow you to pay for the frames 30 days after the frames have been shipped out to you.

  This means you can now try all frames on at home first then send back any that don't fit within our FREE 30 day returns policy for UK orders and never have to have any money leave your account!

• What lenses should I choose for my prescription?

  Take a look at our options on the prescriptions page

• How long will my order take to arrive?

  We ship all our orders out with Royal Mail tracked and signed delivery. 

  UK - 1-3 working days

  Europe - 2-5 working days

  Rest of the World - 5-10 working days 

  Please be aware that any delays with customs clearance will need to be added to these time frames. 

  For more delivery queries check out the delivery & returns page

  If you have ordered custom lenses or a prescription please add an additional 5-10 working days to the above timetables.

• Can I try the vintage frames on in person?

  Yes, of course, you can order any number of our vintage frames to try on at home and then we accept returns within 30 days for any items that you are not happy with.

  If you are based near Cheltenham then we are often attending markets and festivals so send us a message or sign up to our newsletter to see where we are appearing next. 

  Or book a VIP consultation with one of our team.

• Is there a phone number I can call you on?

  We are real people if you want to talk to a member of the team then we would love to hear from you, give us a call on +44 (0)800 054 6766 

• Do you offer warranties?

  All eyewear shipped by Ed & Sarna Vintage will have been sent out in the best possible condition. But because our products are all vintage, it is impossible to offer any extended warranties. If you follow our care tips and look after your glasses they can last a lifetime.

  However if you are unhappy with your frames in anyway you can return them to us within 30 days and we will issue a full refund. If you are based in the UK returns are FREE. 

  Learn more about our delivery and returns here.

• Do you offer wholesale pricing?

  If you are a vintage store owner or fashion boutique we are happy to provide wholesale pricing for you for orders of 20+ frames.

  Find out more about our wholesale offering here.